Felixtech LLC operates the Trendraiser brand and is responsible for the information described in this policy.
1. Information we collect
We may collect:
- Contact and account information, including your name, business name, email address, and account identifiers.
- Order and billing information, including purchased services, transaction status, and limited payment details supplied by our payment processor.
- Service information, such as requested regions, virtual number details, support communications, project requirements, campaign information, and materials you provide.
- Live-chat information, including chat messages, contact details you choose to provide, and related technical or usage information.
- Technical information, including IP address, browser type, device information, security logs, and basic website usage data.
- SMS-related data that is technically necessary to provide the virtual number service, such as message metadata and message content made available through the service.
2. How we use information
We use information to:
- Respond to inquiries, create and manage accounts, and deliver purchased services.
- Provision virtual phone numbers, enable SMS receipt, and provide technical support.
- Perform SEO and digital marketing work requested by customers.
- Process payments, issue refunds, maintain records, and prevent fraud or abuse.
- Secure and improve our website and services and comply with applicable legal obligations.
3. How information is shared
We do not sell personal information. We may share only the information reasonably necessary with vendors that support payments, hosting, communications, analytics, telecommunications, virtual number provisioning, and service delivery.
We may also disclose information if required by law, legal process, carrier rules, or a valid government request; to enforce our terms; or to protect customers, providers, Felixtech LLC, or the public from fraud, abuse, or security threats.
4. Live chat services
We may use third-party live-chat services such as Tawk.to and Zoho SalesIQ to answer questions, provide customer support, and understand how visitors use our website.
When you use live chat, these providers may process your chat messages, name, email address, IP address, browser and device information, pages visited, approximate location, and chat timestamps. Information is collected only when provided by you or automatically generated through the chat service.
Tawk.to and Zoho SalesIQ process this information on our behalf under their own privacy policies and security practices. Their systems may process or store information in countries other than your own. You do not need to use live chat and may contact us directly at [email protected].
5. Payment information
Payments are processed by third-party payment providers. Felixtech LLC generally does not receive or store complete payment card numbers. Payment providers process payment information under their own privacy terms and security practices.
6. SMS information
SMS content and related data may pass through third-party carriers and service providers to make the service work. Customers are responsible for ensuring that their use of virtual numbers and any messages they access is lawful and respects the privacy rights of others.
We access message-related information only where reasonably necessary to provide the requested service, troubleshoot a reported issue, prevent abuse, or comply with law.
7. Data retention
We retain information only for as long as reasonably needed to provide services, maintain business and payment records, resolve disputes, prevent abuse, and meet legal requirements. Retention periods can vary based on the type of information and the service involved.
8. Security
We use reasonable administrative and technical safeguards appropriate to the nature of the information we handle. No online system or transmission method is completely secure, so absolute security cannot be guaranteed.
9. Your choices and rights
You may ask to access, correct, or delete personal information associated with you, or object to certain uses, by emailing us. Some information may need to be retained for legal, security, fraud-prevention, or transaction-record purposes.
10. Children’s privacy
Our services are intended for businesses and individual adults. They are not directed to children, and we do not knowingly collect personal information from children.
11. Changes and contact
We may update this policy when our practices, services, or legal obligations change. For privacy questions or requests, email [email protected].