Felixtech LLC

Flexible customer protection

Refund Policy

We want customers to receive the service they purchased. If delivery is late or there is a service-quality issue, you may request a refund.

1. When you are eligible for a refund

You are eligible to request a refund in either of these situations:

  • You cancel before delivery: if you request cancellation before the purchased service has been delivered.
  • The service is not delivered within one week: if your purchased service is not delivered within 7 calendar days after confirmed payment.
  • There is a service-quality issue: if a virtual phone number does not work or does not receive SMS as described, or another purchased service is materially not delivered as described.

2. How to request a refund

Email [email protected] and include:

  • Your name and the email address used for the order.
  • Your invoice, receipt, transaction, or order reference.
  • A short explanation of the delivery delay or service-quality issue.
  • Any relevant screenshot or supporting information, if available.

Our support team will acknowledge your request and may ask for information needed to locate the transaction or understand the issue.

3. Refund method and timing

We review refund requests and issue approved refunds through Stripe within 2 days after receiving the required order information. Stripe, your bank, or your payment provider may then take approximately 3–10 days for the refunded amount to reach your account.

4. Service access after a refund

When a service is refunded, access to the associated virtual number, SMS service, account feature, campaign work, deliverable, or technical support may be deactivated. We will explain any service impact when confirming the refund.

5. Duplicate or incorrect charges

If you see a duplicate, incorrect, or unrecognized charge, contact us promptly. We will review the payment record and refund any confirmed billing error.

6. Payment disputes

Please contact us before opening a dispute with your bank or payment provider. Our flexible policy is designed to resolve delivery and service issues directly and promptly. This does not limit any rights you may have under applicable law.

7. Contact

For refund, cancellation, billing, or service questions, contact Felixtech LLC at [email protected].